Optimising the Consumer Experience to Drive Commercial Revenue
Martin Moodie, Founder & Chairman, The Moodie Davitt Report
Dermot Davitt, President & Editorial Director,
The Moodie Davitt Report
Moderator:
Dermot Davitt, President & Editorial Director,
The Moodie Davitt Report
Speakers:
Senior Executive to be named, Aena
Senior Executive to be named, Areas
Moderator:
Martin Moodie, Founder & Chairman, The Moodie Davitt Report
Speaker:
Speaker to be named
This session will delve into the rapidly growing food & beverage and hospitality market within Saudi Arabia’s airport sector. As part of the Kingdom’s Vision 2030 initiative, significant economic reforms and infrastructure investments are paving the way for exciting opportunities.
This session will explore the latest trends, innovations, and strategic approaches shaping the future of airport hospitality. As the travel landscape evolves, airports must adapt to meet the changing needs and expectations of travellers.
Moderators:
Martin Moodie, Founder & Chairman, The Moodie Davitt Report
Speaker:
Thabet Musleh, Chief Retail and Hospitality Officer, Qatar Airways Group
In an increasingly competitive travel landscape, lounges have become key touchpoints for enhancing the customer experience. This session will explore innovative strategies to elevate lounge environments into exceptional hospitality experiences that leave a lasting impression on travellers.
Moderator:
Dermot Davitt, President & Editorial Director,
The Moodie Davitt Report
Speakers:
Mei Mei Song, Chief Transformation Officer, Plaza Premium Group
Other speakers to be named
In the dynamic world of airport food & beverage, creating memorable experiences is essential for enhancing customer satisfaction and loyalty. This session will delve into the latest trends and innovative design strategies that can elevate the travel experience for passengers in airports, focusing on food & beverage offerings, hospitality, and overall ambiance.
This panel session will delve into the evolution of airport lounges, focusing on how they are adapting to meet the changing needs of travellers. With increasing competition and evolving passenger expectations, lounges are transforming into multifunctional spaces that enhance the overall travel experience. Experts will discuss innovative concepts, design trends, and operational strategies that can elevate lounge offerings.
Moderator:
Martin Moodie, Founder & Chairman, The Moodie Davitt Report
Speakers:
Nick Redpath, Director of Business Development, EMEA & APAC, Airport Dimensions
Other speakers to be named
This session will explore the critical balance between leveraging technology and maintaining human interaction in the airport food & beverage industry. As technological advancements transform the guest experience, understanding how to integrate these innovations while preserving the personal touch is essential for success.
This session will focus on the critical intersection between the operational needs of airports and the evolving desires of consumers in the food & beverage and hospitality sector. As airports strive to enhance passenger experiences while maintaining efficiency and profitability, understanding consumer preferences is essential. This session will provide insights into how airports can align their offerings with consumer expectations to create a seamless and enjoyable travel experience.
Moderator:
Martin Moodie, Founder & Chairman, The Moodie Davitt Report
Speakers:
Stephanie Pears, Head of Category – Retail, Heathrow Airport
Other Speakers to be named
Moderator:
Martin Moodie, Founder & Chairman, The Moodie Davitt Report
Speaker:
Sandro Bottega, President, Bottega S.p.A.
This session will focus on the expanding food & beverage and hospitality market within India’s airport sector, showcasing the unique prospects arising from the country’s rapid economic growth and modernisation of its aviation infrastructure.
Speaker:
Martin Moodie, Founder & Chairman, The Moodie Davitt Report
The Organisers reserve the right to amend programme details without prior notice.