Dallas Fort Worth International (DFW) Airport warmly welcomes more than 69 million customers along their journey every year, elevating it to a status as one of the most frequently visited superhub airports in the world. Customers can choose among 182 domestic and 62 international nonstop destinations worldwide. DFW is elevating the customer experience with modernised facilities and updated amenities.
Centred between its owner cities of Dallas and Fort Worth, DFW Airport also serves as a major economic generator for the North Texas region, producing over $37 billion in economic impact each year by connecting people through business and leisure travel. In 2019 DFW Airport earned the prestigious Airport of the Year award from Air Transport World.
Platinum and Gala Dinner Partner:
Autogrill is the world’s leading provider of F&B services for travellers. Active in 31 countries with more than 57,000 employees, it has about 4,000 points of sale in around 1,000 locations.
The company operates predominantly under concession agreements in the main travel channels, as well as in select shopping centres, trade fairs and cultural facilities. It has a portfolio of over 300 international and local brands, managed directly or under licence.
Autogrill has been listed on the Milan Stock Exchange since 1997.
Platinum and Opening Dinner Partner:
SSP is a leading operator of food & beverage concessions in travel locations, operating restaurants, bars, cafés, food courts, lounges and convenience stores in airports, train stations, motorway service stations and other leisure locations. With over 50 years of experience, today we have more than 37,000 employees, serving around 1.5 million customers every day. We have business at about 600 sites – mostly airports and railway stations – and operate more than 2,600 units in 33 countries around the world.
SSP operates an extensive portfolio of more than 500 international, national and local brands. Among these are local heroes such as Brioche Dorée in Paris, LEON in London and Hung’s Delicacies in Hong Kong. Our range also includes proprietary brands created for the travel sector including Upper Crust, Le Grand Comptoir and Ritazza, as well as international names such as M&S, Burger King, Starbucks, Jamie’s Deli and YO! Sushi. We also create stunning bespoke concepts such as Five Borough Food Hall in JFK Airport, New York and Norgesglasset Bar in Oslo.
Areas is one of the global leaders in the travel catering and retail industry, generating €1.832 billion in revenue in 2017/2018. A global brand of Elior Group, Areas welcomes 340 million customers each year in 2,100 restaurants and points of sale in 13 countries, throughout Europe as well as in the US, Mexico, Chile and Colombia.
As the caterer of choice in the travel and leisure markets, focusing on quality for 50 years, Areas is present in transportation hubs large and small across the world (in airports, train stations and motorway service plazas), as well as in exhibition centres and leisure parks. Building on a culture of operational excellence, Areas draws on its in-depth understanding of travellers’ needs and the most extensive range of catering concepts on the market to offer the perfect blend of ingredients for each of its 900,000 daily customers to savour.
One of the four divisions of the Lagardère Group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry. Operating 4,600 stores across travel essentials, duty free and foodservice in airports, railway stations and other concessions in 35 countries worldwide, Lagardère Travel Retail generates €4.9 billion in sales (managed 100%).
Lagardère Travel Retail has a unique holistic approach aimed at exceeding travellers’ expectations throughout their journey, and optimising landlords’ assets and partners’ brands.
Established in 2014 in Dubai by two Emirati entrepreneurs, HWH Hospitality is known for its impressive portfolio of creative, trend-setting hospitality concepts, designed for fast-paced transient environments. Always with the finger on the pulse and with an eye on upcoming trends, the team at HWH is seeking ways to enrich and elevate the passenger experience and exceeds the stakeholders’ expectations.
With an accelerated growth strategy, HWH has seen tremendous success at Dubai Airport in the past few years and is currently aiming at growing its portfolio internationally.
Committed to curating memorable travel experiences while continuously evolving with food culture and trends, HWH promises to always challenge the status quo and bring more forward-looking concepts to airports around the world, enriching the passenger experience globally.
Atlanta-based Chick-fil-A® is America’s favorite and fastest-growing restaurant brand. Chick-fil-A is known for the Chick-fil-A® Chicken Sandwich—a boneless breast of chicken, hand-breaded, perfectly seasoned and served on a toasted, buttered bun with two pickles. Today, Chick-fil-A serves freshly prepared food for breakfast, lunch and dinner in more than 2,400 restaurants in 47 states and Washington, D.C., and is expanding internationally.
The brand’s commitment to quality and unparalleled customer service has created a loyal customer following. The privately-held company reported more than $10 billion in revenue in 2018, which marks 51 consecutive years of sales growth.
Chick-fil-A has quickly become a leader in airport foodservice and has 33 locations in major airports. With proven financial returns and above-average sales volumes, Chick-fil-A was voted the top franchise brand by airport leaders in three of the last four years.
Learn more at chick-fil-a.com/licensing or contact Stefanie Rakes at firstname.lastname@example.org
Additional Sponsoring Partners:
Booster Juice is Canada’s largest and most successful smoothie and juice chain. With over 400 stores in four countries (Canada, US, Mexico, UAE), the brand continues to garner global interest.
Booster Juice currently operates ten airport stores at six international airports across Canada (Toronto Pearson, Edmonton, Ottawa, Halifax, Vancouver, St Johns). Booster Juice airport stores have truly elevated the customer airport EXPERIENCE. We strive to offer our customers healthy and premium products including smoothies, juices, sandwiches, grab & go items, protein balls and more; our store designs are creative, imaginative and magnetic.
Booster Juice prides itself on cutting-edge new product development and creating a stress-free customer experience. Our Fit & Fun Zone store at Toronto Pearson generates fun and enthusiasm among all ages, and has been heralded around the world.
For more information contact Glenn Tucker, Director of Non Traditional/International.
Crews started as a family-owned business in 1972, evolving from a single greeting card shop in West Orange, New Jersey into a national hospitality company with 33 locations in four of the busiest airports in the US. By partnering with local chefs and restaurateurs for each project, Crews can quickly adapt and create solutions that are truly unique for each venue and market, as well as operate on par with our international hospitality peers. Crews has developed expertise in identifying, developing and adapting unique or ‘first in airport’ concepts, such as Blackberry store, Apple (iTravel) branded stores, the Lemonade restaurant and countless others.
Crews seeks to provide excellent products, thoughtful customer service and seamless guest flow in some of the busiest spaces in the world. Our passionate problem-solving team members have exceeded expectations for decades, and are adept at working in nuanced environments.
Grab transforms airport commerce by proliferating ordering through its distributed platform of apps, order-at-table solutions and self-order kiosks, thereby improving the customer experience and speed of service while helping concessions access incremental revenues across airports globally. Currently live at more than 30 airports throughout the US and UK, Grab is the largest distributed airport e-commerce platform.
Grab is also the exclusive airport e-commerce partner for American Airlines and DFW Airport. Grab mobile order functionality is embedded in the American app’s day-of-travel experience, enabling participating merchants to reach tens of millions of travellers through the airline’s channel.
Happy Socks launched in the Spring of 2008 in Stockholm. Two friends had a vision: to spread happiness by turning an everyday essential into a colourful design piece with a rigid standard of ultimate quality, craftsmanship and creativity.
Today Happy Socks are sold in more than 90 countries and on every continent. It has concept stores all around the world, from LA to Tokyo, and is present in more than 10,000 top fashion apparel boutiques.
Happy Socks features an almost endless variety of models and designs, using a broad spectrum of colour combinations and original patterns. Simply put: there’s a pair of high quality socks and underwear for every occasion, mindset and style.
For more information, please visit www.happysocks.com
High Flying Foods is a boutique, family-owned and -operated company redefining the art of airport dining. Within each community we partner with relevant restaurants and celebrated chefs to showcase their pure culinary vision, preserving the integrity of each brand experience with nothing lost in translation. We seek out those who are uncompromising in their mission to provide food and drink made solely with pure, natural ingredients from local purveyors. Each restaurant is an extension of the values we and our partners embrace. And we bring them to airports in their purest form – no dilution, no cutting corners, no compromises.
With a keen eye for detail, our team goes above and beyond to execute this collaborative vision to exceed the expectations of passengers and to provide an exceptional guest experience, one inspired restaurant at a time. With passionate and involved leadership, we are pioneering and innovating in the changing airport world, bringing only the best quality and delivering at the highest level.
Jackmont Hospitality is an award-winning restaurant management company headquartered in Atlanta, Georgia. We were founded in 1994 by the late Maynard H. Jackson, Jr., current President and CEO Daniel Halpern and Brooke Jackson Edmond.
Jackmont Hospitality creates unforgettable restaurant experiences and is one of the most awarded TGI Fridays franchisees in the US. We operate restaurants in California, Florida, Georgia, Maryland, Pennsylvania, North Carolina and South Carolina, including locations in some of the nation’s busiest airports – Hartsfield-Jackson Atlanta International, Los Angeles International, Miami International and Baltimore/Washington International Thurgood Marshall.
At Jackmont Hospitality we take pride in operating as ‘One Family Serving Many’ through James Beard-nominated service, distinctive food and drinks, and an unparalleled dining experience. For more information visit www.Jackmont.com or follow us on social media @JackmontHospitality.
MAG is a leading UK-based airport company which owns and operates Manchester, London Stansted and East Midlands airports.
MAG is privately managed on behalf of its shareholders, the local authorities of Greater Manchester and Industry Funds Management (IFM). IFM is a highly experienced long-term investor which already has significant interests in 16 airports across Australia and Europe.
MAG Hospitality currently offers two common-use lounge brands: Escape, our mid-range lounge offer, and our flagship premium lounge 1903. MAG Hospitality now operates Proof, a modern bar concept. We have also developed a third lounge entry product, Byte. We pride ourselves on our experience and our flexibility, both of which allow us not only to advise airports, airlines, banks and alliances on what is required, but also to tailor a specific lounge to individual requirements.
Reco-Air manufactures patented recirculating kitchen extract units for the commercial food service sector. Providing unique opportunities to global foodservice operators and ideally suited to airports and travel hubs, Reco requires no route to atmosphere or external duct. Its unique filtration technology removes moisture, steam, smoke, grease and odour from the cooking canopy and returns certified 96% clean air, significantly reducing fire risk and the Opex costs associated with specialist duct cleaning. Reco enables the flexibility to install kitchens in previously unfeasible locations and offers unprecedented opportunities for space planning and layout flexibility.
Reco-Air can be retro-fitted to existing island sites and kiosks to expand menu offers, and the self-contained unit can easily be relocated at end of lease.
Reco-Air units are UL listed. This globally recognised accreditation certifies Reco-Air to operate with cooking in high-risk locations such as airports, railway stations, subways and shopping malls. Meeting stringent international fire safety standards, Reco-Air provides a commercially advantageous, flexible and cost-effective extract solution.
Extraordinary teas meet unparalleled presentation for an exceptional experience that could only be Tea Forté. Tea Forté’s patented pyramid-shaped tea infuser is an elegant signature of our brand. Unwrap, steep and reveal the exquisite nature of the handpicked leaves, herbs, fruits and flowers within.
Hand-crafted luxury tea blends, design-driven accessories and exquisite packaging come together for an experience worth savouring every day. Steeped in more than 35 countries, Tea Forté is proudly featured in leading hotels, restaurants, resorts and retailers – and is the exclusive tea purveyor for the James Beard Foundation.
We work directly with growers that share our dedication and determination to producing the definitive expression of every type of tea we feature. Our ingredients represent less than 1% of all the teas available worldwide. Our diverse, subtle flavours are a result of creating without compromise.
Travel Food Services (TFS) is India’s leading travel food & beverage and retail company, with over 300 outlets across travel hubs including airports, railway stations and highways spread across 19 cities. With major concessions in key airports including Delhi, Mumbai, Chennai, Kolkata and Bengaluru, TFS has been transforming the travel experience for more than 75 million passengers every year through a variety of cuisines across its diverse formats of restaurants, cafés, bars, food courts and lounges.
Travel Food Services is part of K Hospitality, which was founded in 1972 and is one of the largest conglomerates in the F&B sector in India. It has a presence across multiple verticals including hospitality, fine dining, catering, food services and travel retail.
TFS has partnered with SSP Plc UK, which brings 60 years of rich experience in the global travel retail market. This enables TFS to strengthen its market leadership and continue to accelerate growth in India in the years ahead.
For more information visit www.travelfoodservices.com
TRG is a global market leader with a reputation for continuous innovation. With over 25 years’ experience of providing exceptional hospitality to the travelling public, we work closely with our partners to deliver great guest experiences and growing income through the development and delivery of outstanding brands.
Our brand portfolio includes world-leading casual dining, counter service, coffee shops, pubs and bar brands. We deliver existing TRG brands, create bespoke concepts and work with franchise partners by bringing their brands to life in airports. We continuously evolve our propositions to keep in touch with developing guest and client needs.
Our record of partnership, innovation without complacency, and performance ahead of sector growth has made us a market leader in this sector.