Jonathan Doughty

Jonathan Doughty has been in the food service industry for over 45 years, starting his career in a public house in Nottingham, England, aged 14. He was too young to serve drinks but earned his first wages sorting glass bottles. It was from this early age that he fell in love with food & beverage.

These first experiences in the restaurant and bar industry then became a consuming passion and Doughty went on to train as a chef and then a professional manager in hotels and restaurants. He completed his craft qualifications, then a Diploma and finally a Bachelor of Science Degree in Foodservice Management.

Having worked for Imperial Inns and Taverns, Trusthouse Forte, Whitbread, Mars, Masterfoods and Marriot in operations, sales and new concept development and store openings, Doughty embarked on his consulting career with a small London practice, working on the first UK food courts, transit catering and inflight foodservice. In 1993, Doughty started foodservice consulting business Coverpoint.

Coverpoint expanded progressively over 26 years and in that time provided advice to over 250 of the world’s best owners, operators, landlords and developers with projects being delivered in over 50 countries.

Over this time, Doughty became known as a leading thinker in his industry, with knowledge and insight into the performance of assets, brands, consumers and locations. He remains connected at the highest level with foodservice leaders and businesses across the world and with airport owners and operators, and property owners and managers in many countries.

In 2014 Coverpoint was sold to JLL, the professional property services business listed on the New York Stock Exchange. In 2017 Doughty joined ECE as Global Head of Foodservice. He is now a consultant to ECE, as well as providing services to a number of other companies and locations including airports and transit locations.

Doughty lives in the New Forest, Hampshire, England with his wife Misha and together they have two young children as well as two dogs.

Sevda Fevzi

Sevda Fevzi is President & CEO of Sevly Inc, a distinguished global consulting firm specialising in experience management, marketing and strategic development. She also holds the positions of Associate and Project Manager at Modalis Infrastructure Partners Inc.

With over 16 years of professional expertise in aviation, Fevzi has worked with an array of national and international airport operators from more than 80 countries which operate more than 400 airports worldwide. Throughout her career, she has gained valuable experience in the business development and customer care management of ACI World’s Airport Service Quality program and awards and the accolades it bestows.

Fevzi’s areas of specialisation encompass a wide range of subjects including strategic planning for customer experience excellence in new terminal constructions at both Masterplan and Concept of Operations levels. She is proficient in addressing the needs of passengers requiring assistance, incorporating recommendations of the latest innovative technologies, and creation of data-driven insights for airport operators, alongside community engagement for airport expansions.

Fevzi is an ACI/ICAO AMPAP Associate and an ACI Customer Experience Specialist. She also is a long-term committee member of the ACI NA Customer Experience Committee, and is serving year two of the four-year term on the ACI NA Marketing & Communications Steering Committee. Fevzi is also a regular speaker and moderator at leading industry events such as the ACI NA Customer Experience Symposium, Passenger Terminal Expo and SMART Airports annual conferences.

In 2017 Fevzi achieved recognition in the Top 40 Under 40 from Airport Business for her contribution to the industry, and in 2022 was ranked as one of the Top 100 Women in Aviation & Aerospace Influencers on LinkedIn.

Susan Gray

Susan Gray is a Managing Partner of airport commercial planning and strategy consultancy Concession Planning International (CPI). Gray has over 25 years’ experience in the airport industry, starting her career as an airport journalist, working for travel F&B operator SSP in global communications and business development roles, and for the past 15 years as a highly respected consultant to airports worldwide.

CPI are global experts in optimising commercial revenue for airports in existing terminals and new developments. On planning projects, they work with airport commercial teams, partners and stakeholders to identify optimal commercial space requirements, provide optioneering on mix, layouts and flow, and develop valuations of the opportunities. They also provide strategic, tactical and practical support when taking opportunities to market, from developing the leasing strategy to support with documentation and evaluation.

CPI has worked on hundreds of airport projects worldwide, with clients including London Heathrow, London Gatwick, Amsterdam Airport Schiphol, Denver International Airport, Sydney Airport, the new Istanbul Airport, Manchester Airport Group, Keflavík Airport, Perth Airport, Wellington Airport, Launceston Airport and many more.

CPI also runs popular bi-annual airport commercial development and management courses, providing intensive professional development opportunities in this highly specialised area.

Gray is based in Sydney, Australia.

Peter Gargiulo

Nick Goddard-Palmer

Nick Goddard-Palmer is a results-driven executive with 17 years of experience in international airport retail and hospitality. He has managed and developed multi-million dollar commercial businesses to award-winning success and ensured exceptional service and guest experiences.

Goddard-Palmer’s commercial strategy projects include CEO of DDFS at Indira Gandhi International airport and project development manager for Aer Rianta Middle East. He was instrumental in creating the impressive F&B programme at Hamad International Airport, which won SKYTRAX 5th World’s Best Airport for Dining in 2017. With over 25 years of international experience, Goddard-Palmer specialises in retail and hospitality management, project management, and business strategy.

Nick Inkster

Nick Inkster is a hospitality veteran who spent his entire career in the industry, including 26 years in various senior positions with SSP. He was a member of the Executive Committee of the group for 16 years, overseeing businesses across the globe. Inkster was instrumental in planning the first ever FAB awards in 2011 and has been an active supporter ever since. In 2019, he retired and was honoured with a FAB award for his outstanding career contribution to airport F&B.

Inkster now acts as a judge for the awards and remains closely interested in travel retail.

Martin Moodie

Martin Moodie created The Moodie Davitt Report (then called The Moodie Report) in 2002, driving it to prominence from a start-up to the leading provider of business intelligence for the travel retail and airport commercial revenue sectors. He also conceived The Trinity Forum and the Airport Food & Beverage (FAB) Conference & Awards.

A New Zealander, now based out of London and Hong Kong, Moodie has been involved in this industry for 37 years. From 1992 he was Editor and, from 1996, Managing Director of Duty-Free News International.

In 2002 he took the fateful decision to step out on his own and develop travel retail’s first digitally led media and business intelligence service. Within two years The Moodie Report was market leader, a position it has since strengthened.

Today The Moodie Davitt Report ranks as one of the world’s most successful business-to-business multimedia titles, enjoying strong readership and respect levels all around the globe. It has embraced the digital age with zeal and is synonymous with innovative, immediate and highly visual coverage of major industry developments. In 2017, Martin Moodie received the Frontier Award for Outstanding Contribution to the Industry.

Jaquie Scammell

Jaquie Scammell is an award-winning author of Service Habits 2nd ed and The Future of Service is 5D. An eminent keynote speaker, she is a thought-leader in the field of service and the CEO and Founder of ServiceQ – a business which partners with other organisations to reimagine their service culture by developing conscious service leaders, engaged employees and loyal customers.

Scammell has enjoyed a diverse career with over 25 years of leadership experience in public, private and not-for-profit sectors. She started with the McDonald’s franchise system and expanded to major sports and entertainment venues such as Wembley National Stadium (UK), Emirates Stadium (UK) and the Australian Open Grand Slam. Her industry experience has helped her adapt concepts to a range of contexts.

She is a relational skills expert acutely focused on practices to be more present in our day-to-day interactions and ensure our humanity is felt in all culture and service conversations and actions. Scammell’s passionate is developing service leaders and igniting transformative customer service behaviours. She believes we are in a new era of taking care of people, and first we need to understand how to take care of ourselves and our teams so that we can better serve others.

Kevin Zajax

Kevin Zajax is CEO of Ground Control, a specialist business advisory for airports and stadiums as well as retail and F&B brands. Ground Control’s mantra is ‘memorable experiences, superior returns’ and they have already established themselves as the “go-to-guys” in Asia-Pacific.

They work with clients such as Marvel Stadium, the SCG Trust as well as airport and non-airport businesses and brands.

Peter Gargiulo

Nick Inkster

Nick Inkster is a hospitality veteran who spent his entire career in the industry, including 26 years in various senior positions with SSP. He was a member of the Executive Committee of the group for 16 years, overseeing businesses across the globe. Inkster was instrumental in planning the first ever FAB awards in 2011 and has been an active supporter ever since. In 2019, he retired and was honoured with a FAB award for his outstanding career contribution to airport F&B.

Inkster now acts as a judge for the awards and remains closely interested in travel retail.

Jaquie Scammell

Jaquie Scammell is an award-winning author of Service Habits 2nd ed and The Future of Service is 5D. An eminent keynote speaker, she is a thought-leader in the field of service and the CEO and Founder of ServiceQ – a business which partners with other organisations to reimagine their service culture by developing conscious service leaders, engaged employees and loyal customers.

Scammell has enjoyed a diverse career with over 25 years of leadership experience in public, private and not-for-profit sectors. She started with the McDonald’s franchise system and expanded to major sports and entertainment venues such as Wembley National Stadium (UK), Emirates Stadium (UK) and the Australian Open Grand Slam. Her industry experience has helped her adapt concepts to a range of contexts.

She is a relational skills expert acutely focused on practices to be more present in our day-to-day interactions and ensure our humanity is felt in all culture and service conversations and actions. Scammell’s passionate is developing service leaders and igniting transformative customer service behaviours. She believes we are in a new era of taking care of people, and first we need to understand how to take care of ourselves and our teams so that we can better serve others.

Kevin Zajax

Kevin Zajax is CEO of Ground Control, a specialist business advisory for airports and stadiums as well as retail and F&B brands. Ground Control’s mantra is ‘memorable experiences, superior returns’ and they have already established themselves as the “go-to-guys” in Asia-Pacific.

They work with clients such as Marvel Stadium, the SCG Trust as well as airport and non-airport businesses and brands.