Curating the Next Generation Airport Food Culture
Martin Moodie, Founder & Chairman, The Moodie Davitt Report
Dermot Davitt, President & Co-Owner, The Moodie Davitt Report
Shaken, not stirred
A 360° analysis of the present and future potential of airport food & beverage.
This power panel will provide three unique global perspectives on how stakeholders can build on solid foundations to take airport food & beverage forward for an even brighter future.
Dan Cappell, Director, Leigh Fisher
Jonathan Sharp, Chief Commercial & Strategy Officer, SSP Group
Andrew Day, Group CEO, Emirates Leisure Retail Group LLC and Maritime and Mercantile International LLC
The future of airport food & beverage
Adapting to new profiles needs, trends and external influences.
With expertise from the US, the Middle East and Asia Pacific, this panel of global industry leaders and visionaries will share their perspectives on how to adapt to the evolving customer profile, new behavioural trends and expectations and new technology.
Eugene Barry, Executive Vice President Commercial, Dubai Airports
Sarah Naqvi, Executive Vice President and Chief Information Officer, HMSHost Corporation
Steve Johnson, President & CEO, HMSHost Corporation
Alby Tsang, General Manager, Retail Portfolio, Hong Kong International Airport
Mike Ward, Head of Retail, Manchester Airport
This powerful line up of leading airport commercial executives will discuss key issues shaping the airport food industry, including getting the right mix between high end and low cost, appealing to younger passengers, the importance of healthy and sustainable food services, and getting the right balance between retail and F&B.
Kenneth Buchanan, Executive Vice President of Customer Experience and Revenue Management, Dallas Fort Worth International Airport.
Sammy Patel, CEO, Midway Partnership, Vantage Airport Group (Chicago) Management
The seminar will feature an insightful and inspiring panel discussion with some of the industry’s leading women executives. The FAB Women will share the challenges and opportunities experienced along their respective career paths to their current leadership positions.
Zenola Campbell, Vice President Concessions, Dallas Fort Worth International Airport
Laurie Noyes, Vice President of Airport Concessions and Commercial Parking, Tampa International Airport
Linda Valdez Thompson, Executive Vice President, Dallas Fort Worth International Airport
Giovanna Verrilli, Associate Director, Commercial Development, Toronto Pearson International Airport
Moderated by
Lana Cramer, Vice President, Corporate Marketing and Communications, SSP America
Hosted by
Martin Moodie, Founder & Chairman, The Moodie Davitt Report
Dermot Davitt, President & Co-Owner, The Moodie Davitt Report
The session will provide an overview of the latest international culinary trends, from all world regions, downtown and at airports. From fast food to fine dining the session will look at how the industry can stay ahead of the curve in what customers are expecting.
Cristina Alcivar, Founder, Vane Airport Media
Kathy Casey, Owner, Kathy Casey Food Studios® – Liquid Kitchen®
Maeve Webster, President, Menu Matters
Experts from the international airport food and beverage industry will share the latest innovations in travel dining. With expertise and experience from across global airport dining environments, the panellists will discuss the challenges, untapped opportunities, consumer trends and expectations and how best to engage to enhance the customer experience.
Geoff Alexander, President, Wow Bao
Song Hoi-see, Founder & Chief Executive Officer, Plaza Premium Group
Regynald G. Washington, President, Paradies Lagardère Dining Division
Sustainability, health and wellness are increasingly at the forefront of consumers’ minds when choosing where to shop and where to dine. The panel of industry experts and external analysts will discuss how consumer trends are driving a more socially conscious, sustainable and healthy approach to dining out, including at airports.
Suzy Badaracco, President, Culinary Tides, Inc.
Ronny Gjøse, CEO & Co-Founder, Pink Fish
Mirela Rusu, Director, Commercial Services, Vancouver Airport Authority
From the dishes to the design, this panel of ‘glocal’ foodie specialists will discuss how to create a FAB ‘instagramable’ experience in airport dining.
Zenola Campbell, Vice President Concessions, Dallas Fort Worth International Airport
Mustafa Al Hashimi, Co-Founder, HWH Hospitality Investments
Pat Murray, Executive Vice President, SSP North America
Jo Pennycuick, Managing Director & Owner, Redesign Group NZ
This session will focus on the importance of successful customer communication, through both digital and human interactions.
Joy Butler, Senior Director, Business Relationship Management, HMSHost
Sarah Naqvi, Executive Vice President and Chief Information Officer, HMSHost Corporation
Daniel Rodgers, Founder & President, QikServe
This consumer insights session will highlight the success and failure factors in the global F&B world, with a special focus on customer satisfaction, the most impactful aspects of the customer experience and recommendations on how to drive satisfaction and engagement.
Clara Perez , Travel Retail Research Director, m1nd-set
Whether bagels from the boroughs of New York City or western style wings and smoked meats from the mid-west, this panel will discuss delicious dining US style and how American hospitality is best served up to create a unique FAB experience to international visitors in North American airports.
Nicholas Buford Crews, Managing Partner/President Crews
Sean Warren, New Restaurant Growth Director, Chick-Fil-A
An introduction to the finalists in the FAB Team Member of the Year Award followed by a panel discussion on the importance of engaged employees in the workplace and the impact on the bottom line of a successful employee engagement programme.
André Bolduc, Senior Manager – Customer Experience & Strategy, ACI World
Victor Fernandez, Vice President, Insights & Knowledge, TDn2K
Martin Moodie, Founder & Chairman, The Moodie Davitt Report
Dermot Davitt, President & Co-Owner, The Moodie Davitt Report
