Plaza Premium Group has become the benchmark for airport value-added services. The Group’s success has prompted airport authorities worldwide to open independent lounge facilities and value-added airport services as part of a bid to enhance the overall traveller experience and airport service quality.
Song Hoi-See transformed the airport hospitality services industry by establishing the world’s first pay-in-airport lounge for all travellers. Over the past 20 years, under Song’s leadership, Plaza Premium Group has grown exponentially from a single airport lounge to four core businesses: airport lounge brands Plaza Premium First and Plaza Premium Lounge; transit hotel chain Aerotel and Refreshhh by Aerotel; VIP meet & greet service Allways; and a portfolio of airport dining concepts. All combine to revolutionise airports, transforming them into enjoyable destinations in their own right.
Currently the group operates more than 160 locations in 42 airports globally, serving over 14 million passengers around the world each year. Song was awarded Ernst & Young’s Entrepreneur of the Year and Master Entrepreneur of the Year 2018 Malaysia, and in June this year he will be joining more than 60 country winners to compete for the EY World Entrepreneur of The Year award.