USA/INTERNATIONAL. Auckland Airport in New Zealand took the top overall award as the best and most innovative concepts in travel-related food & beverage were recognised at the 2019 Airport Food & Beverage (FAB) Awards in Dallas on 27 June, with DXB (Dubai International) among the other big winners.
Archive for July, 2019
This story was updated throughout the two days of FAB 2019, with the latest posts featuring first. All times are Central Daylight Time.
17.15 The FAB 2019 conference concluded with a panel discussion on the importance of engaged employees and the impact of a successful employee engagement programme.
Andre Bolduc is Senior Manager – Customer Experience & Strategy at ACI World, who run the airport passenger service and benchmarking programme ASQ (Airport Service Quality). “Customer experience is mainly driven by emotions,” was his mantra. “The power of people is the power of creating emotions.”