Partners

Finavia Corporation operates 21 airports in Finland. The biggest is Helsinki Airport, the best-connected airport in Northern Europe.

We have an impressive track record in continuous development of the customer experience in close co-operation with our business partners. In 2017, almost 19 million passengers enjoyed Helsinki Airport’s high quality and manifold FAB awarded food & beverage, retail and other service offering. Watch the following video to see how a Chinese man who lived in Helsinki Airport for 30 days showcases our large variety of cafes and restaurants: http://lifeinhel.tv.

For us, travelling is not just movements but moments worth remembering. We invest in Finnish experiences, fresh ingredients and local flavours without forgetting global treats. At the moment, we are getting ready to serve over 30 million passengers with even more comprehensive commercial services. 

For further information on Finavia and Helsinki Airport, including non-stop flights to 145 destinations in over 50 countries around the world, please visit www.finavia.fi.

Autogrill is the world’s leading provider of F&B services for travellers. Active in 31 countries with over 57,000 employees, it has around 4,000 points-of-sale in approximately 1,000 locations.

It operates prevalently under concession agreements in the main travel channels, as well as in select shopping centres, trade fairs and cultural facilities. The company has a portfolio of over 300 international and local brands, managed directly or under license.

It has been listed on the Milan stock exchange since 1997.

With more than 300 restaurants and retail concepts in 10 airports across North America, OTG has been recognised throughout the industry for creating authentic culinary experiences enhanced by groundbreaking innovation.

With the introduction of their iPad-based flo tech to both restaurant concepts and gate lounges, OTG prides itself on having created an immersive, fully-connected and tech-enhanced airport experience.

A year rooted in industry firsts, OTG proudly launched Mélange Bakery & Chocolaterie – the first full-service, from-scratch airport bakery, in addition to launching Tsukiji Fishroom – a sushi concept featuring fish flown direct from Tokyo’s famed Tsukiji Market.

SSP is a leading operator of food and beverage concessions in travel locations, operating restaurants, bars, cafés, food courts, lounges and convenience stores in airports, train stations, motorway service stations and other leisure locations.

With over 50 years of experience, today we have nearly 35,000 employees, serving approximately a million customers every day. We have business at approximately 140 airports and 280 railway stations, and operate more than 2,500 units in over 30 countries around the world.

SSP operates an extensive portfolio of more than 450 international, national, and local brands. Among these are local heroes such as MASH in Copenhagen, James Martin Kitchen in London, and Hung’s Delicacies in Hong Kong.

Our range also includes proprietary brands created for the travel sector including Upper Crust, Le Grand Comptoir and Ritazza, as well as international names such as Burger King, Starbucks, Hard Rock Café and YO! Sushi. We also create stunning bespoke concepts such as Five Borough Food Hall in JFK, New York and Walter at Zürich.

Areas is one of the global leaders in the travel catering and retail industry, generating €1.774 billion in revenue in 2016/2017. A global brand of Elior Group, Areas welcomes 330 million customers each year in 2,000 restaurants and points of sale in 14 countries, throughout Europe as well as in the USA, Mexico and Chile.

As the caterer of choice in the travel and leisure markets, focusing on quality for 50 years, Areas is present in transportation hubs large and small across the world (airports, train stations, motorway service plazas), as well as in exhibition centres and leisure parks. Building upon a culture of operational excellence, Areas draws on its in-depth understanding of travellers’ needs and the most extensive range of catering concepts on the market to offer the perfect blend of ingredients for each of its 900,000 daily customers to savor.

One of the four divisions of the Lagardère Group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry. Operating 4,600 stores across Travel Essentials, Duty Free and Foodservice in airports, railway stations and other concessions in 35 countries worldwide, Lagardère Travel Retail generates €4.9 bn sales (managed 100%).

Lagardère Travel Retail has a unique holistic approach aimed at exceeding travelers’ expectations throughout their journey, and optimizing landlords’ assets and partners’ brands.

Emirates Leisure Retail (ELR), a subsidiary of the high-profile Emirates Group, owns and operates a wide-ranging portfolio of restaurants, cafés and bars across the Middle East, Australia, Asia and most recently New Zealand. Operating over 300 outlets, including 85 outlets across 15 domestic and international airports catering to hundreds of millions of passengers a year, our vision is to delight our guests and deliver world-class experiences in every country where we operate.

Key brands operated by ELR include Costa Coffee, Hudsons Coffee, Pret A Manger, The Kitchen by Wolfgang Puck and giraffe, as well as bespoke concepts including Coopers Alehouse, Jack’s Bar & Grill, Heineken Lounge and The Draft House.

Following 2017’s expansion in Asia, with the opening of three high-profile outlets at Singapore Changi Airport, ELR has opened its first outlet at Auckland Airport.

Grab transforms airport commerce by proliferating ordering through its distributed platform of apps and self-order kiosks, thereby improving the customer experience and speed of service while helping concessions access incremental revenues across airports globally. Currently live at 27 airports throughout the USA and UK Grab is the largest, distributed airport e-commerce platform.

Grab is the exclusive airport e-commerce partner for American Airlines. Grab mobile order functionality is embedded into the American app’s day-of-travel experience and enables participating merchants to reach tens of millions of travellers through the airline’s channel.

Serving great and authentic Asian cuisines for more than 60 years across the globe.

Our constant innovation of Thai, Chinese and other Asian delicacies is what has led us to more than 70 locations in 14 countries.  We have something for everyone from casual fine dining, to cafes and bistros and grab and go locations at travel hubs.

We look for ways of how we can stay true to the roots of every cuisine but innovate in our delivery and approach to consumers in an approachable and educational way.

No matter what customer we are serving we never forget our founding values of “treating everyone as if they were walking into our own home” or “never feeding guests something we wouldn’t feed our own children”.  These core philosophies are what drive our quality standards from food to our true Thai hospitality.

QikServe is the enterprise platform for guest self-service in hospitality. Using any channel from kiosks and tablets to web and mobile apps, hospitality operators can provide powerful in-store self-service solutions, giving guests the convenience to order and pay for their food and drinks whenever and however they want.

QikServe’s enterprise approach to ordering and payment means operators are not limited to certain technologies or customer journeys. Integrations with the travel sector’s leading POS and payments providers ensures a seamless and friction-free experience for the customer, while boosting revenues, reducing wait times and achieving operational efficiencies for the operator.

Already powering venues in airports, motorway services and train stations for some of the world’s leading travel hospitality brands, QikServe solutions typically generate an increase in average transaction value of at least 20%.

Reco-Air manufactures patented recirculation extract units for the commercial food service sector. No route to atmosphere or external duct is required as Reco’s unique filtration technology removes grease, steam, smoke and odour and returns certified clean air; this significantly reduces fire risk and simplifies planning procedures and change of use.

Reco-Air provides clients with the flexibility to install kitchens in previously unfeasible locations and offers an unprecedented opportunity for space planning and layout flexibility.

Reco-Air units are UL Listed. This globally recognised accreditation enables Reco-Air to operate with high-risk cooking in high-risk locations such as airports, railway stations, subways and shopping malls. Meeting stringent international fire safety standards, Reco provides a flexible and cost-effective alternative to traditional extract to atmosphere.

Travel Food Services is India’s leading travel F&B and retail company, with more than 280 outlets across travel hubs including airports, railway stations, and highways in major metros and other strategic travel centres in India. TFS is committed to transforming the traveller experience through its customised and specially crafted concepts.

With an extensive portfolio of more than 70 in-house and partner brands, TFS serves more than 75 million customers every year and has been catering to people on the move with a variety of cuisines available at diverse formats like restaurants, cafés, bars, food courts and lounges in airports, railway stations and highways.

Present across 14 cities in India, TFS is poised to continue its market leadership in the region. In late 2016, TFS entered into a strategic partnership with SSP that sets the stage for accelerating growth in the years ahead.

A global market leader with a reputation for continuous innovation

Over 25 years’ experience of providing exceptional hospitality to the travelling public; working closely with our partners to deliver great guest experiences and growing income through the development and delivery of outstanding brands.

Our brand portfolio includes world-leading casual dining, counter service, coffee shops, pubs and bar brands. We deliver existing TRG brands, create bespoke concepts and work with franchise partners by bringing their brand to life in airports. We continuously evolve our propositions to keep in touch with developing guest and client needs.

Our record of innovation without complacency, partnership, and performance ahead of sector growth has made us a market leader in this sector.

A man’s best friend – because it never left its owner’s side Copper Dog, a new blend of Speyside single malt whiskies, has been launched in the UK, US and German markets as well as selected global retail locations.

Copper Dog is the brainchild of London nightclub, bar and restaurant entrepreneur Piers Adam, who bought The Craigellachie Hotel in Speyside, Scotland in October 2013. His company, Copper Dog Whisky Limited, has entered into a partnership with Diageo, which has a non-controlling interest in the brand and a supply and distribution agreement.

The name comes from a bar and restaurant Adam opened at The Craigellachie Hotel called The Copper Dog – a reference to the method by which workers at whisky distilleries in days gone by would filch a few ounces in small copper tubing off-cuts.

Keen to offer guests a suitable memento of their stay at his hotel in the beautiful Speyside region, Adam set about creating an appropriate whisky.

The whisky is a blend of eight Speyside single malts, deliciously fruity with a hint of honey and spice. Copper Dog has that same irreverent, cheeky spirit without losing the classic Speyside tradition. Each bottle bears The Craigellachie Hotel name and the signature of Diageo Master Blender Stuart Morrison.