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Archive for July, 2017

07/102017

The Moodie Davitt e-Zine: A multimedia review of FAB 2017

News

Click here to open Issue 219 of The Moodie Davitt e-Zine

INTERNATIONAL. Welcome to the latest issue of The Moodie Davitt e-Zine. The sixth Airport Food & Beverage Conference and Awards – the best-attended and one of the classiest FAB events yet – took place in Toronto recently.

In a special edition of The Foodie Report, we look back at some of the highlights of the conference and offer a comprehensive report on the spectacular FAB Awards – including judges’ comments on the winning entries, accompanied by images and video.

The Moodie Davitt Report and m1nd-set have partnered to present a new column offering critical insights into airport commercial tenders. The first instalment focuses on Beijing Capital International, Tel Aviv Ben Gurion International and San Francisco International airports.

In our new Travel Retail’s Positive Disruptors series in association with Tito’s Handmade Vodka, Portland Design Director of Environments Lewis Allen asks Alexa, Amazon’s all-knowing virtual digital assistant, what the outlook for travel retail is in airports. The response is fascinating.

A ‘Scandal-ous’ fragrance launch and a stylish summer promotion feature in our regular look at the industry’s best new launches, campaigns, activations and openings.

Please enjoy this edition of The Moodie Davitt e-Zine with our compliments.

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07/102017

Partnership, people and plotting the industry’s progress: A memorable FAB 2017 Conference concludes in Toronto

News

CANADA. The sixth Airport Food & Beverage Conference and Awards – the best attended and arguably the best FAB event yet – concluded on Friday in Toronto. It was organised by The Moodie Davitt Report/The Foodie Report and hosted in superb style by Toronto Pearson International Airport. [In related news the 2018 event will be hosted Finavia/Helsinki Airport, with dates to be confirmed soon].

The conference was studded with many exceptional presentations that showcased the variety and ambition of the airport F&B business worldwide today. A key feature too was how candidly many speakers addressed the shortcomings of the industry and how it engages with consumers, even against the background of progress over recent years.

An excellent example was the opening address on day one, where Greater Toronto Airports Authority (GTAA) Vice President of Customer and Terminal Services Scott Collier said that GTAA aimed to be “the best airport in the world”: but admitted that there remains a long way to go to achieve that goal. He said the company planned to leverage the image and reputation of the city of Toronto to build its reputation among consumers. There is investment too, with 90% of its F&B outlets having been updated since 2012 and a +40% rise in sales per enplanement in that period.

Scott Collier: Outlined Toronto Airport’s grand ambition to be seen as the world’s best airport, but acknowledged that much work remains to achieve that goal

“We acknowledge that GTAA has been difficult to work with at times,” he openly told business partners. “But we are listening and we are changing. We are looking in the mirror and challenging the status quo. If we chase perfection, we might just reach excellence.”

Collier’s vision of lifting the airport environment into something memorable, comfortable and user-friendly were mirrored later in the day by a top-class presentation by OTG CEO Rick Blatstein, who addressed how the industry needs to better understand the consumer and focus on creating fresh experiences.

Capturing the moment: Celebrated chef Lynn Crawford takes an on-stage selfie with Martin Moodie amid a fascinating interview

A major highlight of day one was an audience with celebrated Canadian chef Lynn Crawford, in which she discussed her life, career, values and the challenges of the airport market.

There were a number of outstanding panel discussions, among them an airport-focused session on morning one featuring Copenhagen Airports Head of F&B/Convenience John Lungstrom Khan, Greater Toronto Airport Authority Director Commercial Development Mike Ross and AIRMALL USA President & CEO Ben Zandi. Another highlight panel involved Smart Design President & CEO Nick Baker, London Gatwick Head of Retail Rachel Bulford and Emirates Leisure Retail Chief Operating Officer Kevin Zajax, who each addressed new influences on the business, from design to a new generation of travellers.

(From top) John Lungstron Khan (Copenhagen Airports), Ben Zandi (AIRMALL) and Mike Ross (Toronto Pearson Airport) outlined their companies’ efforts to raise the bar for food & beverage

Among the most striking presentations of the day came from HMSHost North America President & CEO Steve Johnson, who assessed what he sees as the next wave of innovation in the dining scene and its impact on our environment.

OTG CEO Rick Blatstein: A vision of the future

Areas Worldwide Chief Executive Pedro Fontana offered some personal, candid views on the shortcomings of the concession model and the future for airport F&B in North America.

Pedro Fontana: A candid commentary on the concession model and the costs of entry to the market

Steve Johnson (pictured with Martin Moodie): The HMSHost North America chief brilliantly outlined how innovation is driving the business forward

In a first for FAB, SSP memorably hosted a live cooking demonstration on stage blended with a walk-and-talk interview led by GTAA’s Scott Collier. The session, introduced by SSP America CEO Michael Svagdis, featured chef Massimo Capra and Wahlburgers’ Norm McLennan with a lovely cameo appearance from sous-chef Justin of the Wahlburgers’ company. The session managed to beautifully evoke the passion for cooking from each of the chefs, alongside an open discussion of the challenges of the airport space for brands.

All about the food: Chef Massimo Capra (Boccone) and Norm MacLennan (Wahlburgers), along with sous-chef Justin delivered one of FAB 2017’s highlights, through SSP America

 

Day two also began on a high note, with a showcase of the next generation of airport commercial environments in North America and a conversation around partnership and driving progress in the channel. This featured New York JFK T4 (JFKIAT) VP Concession Management Ed Midgley, Paradies Lagardère CEO Gregg Paradies and Westfield Airports Vice President Leasing Iris Messina.

Dermot Davitt leads the discussion with (l-r) Smart Design Group’s Nick Baker, Emirates Leisure Retail’s Kevin Zajax and Gatwick Airport’s Rachel Bulford

[vrview img=”https://www.moodiedavittreport.com/wp-content/uploads/2017/07/FAB2017_360.jpg” pimg=”https://www.moodiedavittreport.com/wp-content/uploads/2017/07/FAB2017_360.jpg” stereo=”true” width=”4096″ height=”4096″ ]

Later, San Francisco International Airport Director Revenue Development & Management Cheryl Nashir and Toronto Pearson International Airport Manager of F&B Programs Suzanne Merrell outlined their views on the key dynamics that will drive the market in future. Among the influences are the rise of healthy food as a trend; concepts that connect with people emotionally (such as Joe & The Juice at San Francisco Airport, noted Nashir); the continuing importance of breakfast – but often eaten at different times of the day; pop-ups and street food.

A lively morning session on day two featured (l-r) Gregg Paradies (Paradies Lagardere), Ed Midgley (JFKIAT) and Iris Messina (Westfield)


There was also an unforgettable contribution from Leon Co-Founder John Vincent, who appeared alongside business partner Walter Seib, CEO of HMSHost International.

Memorable contribution: Leon Co-Founder John Vincent: “The purpose of business is to do good”

Ode to joy: John Vincent, ably assisted by Toronto Airport’s Suzanne Merrell, led delegates on a rendition of Neil Diamond’s ‘Sweet Caroline’

Vincent memorably articulated how “the purpose of business is to do good” and to “maintain our humanity”. Citing how the Leon team and location were caught up in the recent London Bridge terror attacks in London, he noted: “We are the fourth emergency service”.

Chery Nashir (San Francisco Airport) and Suzanne Merrell (Toronto Airport) on trends and influences on airport F&B

Day two also featured a breezy round-up of the latest developments in technology that are affecting the channel, featuring GRAB CEO Mark Bergsrud, HMSHost Executive Vice President & Chief Information Officer Sarah Naqvi and Kallpod COO Steven Barrow Barlow. Later, we heard how small can be beautiful in the evocative stories of three brands aiming to make their mark in the airport environment. Speakers included Marqette General Manager Michael Thornton, EMCAT – Airport F&B Alliance Managing Director Lars Crone and Mango Tree Managing Director Trevor MacKenzie.

The importance of making a connection between food tourism and airports was neatly illustrated by Culinary Tourism Alliance President Rebecca MacKenzie, who noted how the airport environment can and should be an incubator for local brands.

Tech in the spotlight: Sarah Naqvi (HMSHost), Steven Barrow Barlow (Kallpod) and Mark Bergsrud (GRAB)

As always, the social and networking side of FAB was an important element. Major highlights included the Autogrill/HMSHost-organised Welcome Cocktail at the Hockey Hall of Fame, and an SSP-hosted After FAB Party in the Historic Distillery District of Toronto on Friday afternoon.

Small can be beautiful: Michael Thornton (Marqette), Trevor MacKenzie (Mango Tree) and Lars Crone (EMCAT) in conversation with Martin Moodie

The FAB Awards and Gala Dinner, hosted in classy style by OTG and Toronto Pearson International, was the centrepiece of the event, with the award winners announced in our story here.

Full coverage of the FAB Conference and Awards 2017 will appear in a special edition of The Foodie Report e-Zine soon.

Passing the torch: Toronto Airport’s Suzanne Merrell hands over to Finavia’s Elena Stenholm as Helsinki Airport is revealed as the host of FAB 2018

The post-FAB party was hosted by SSP America at Cluny’s restaurant in the Distillery District, with guests greeted by SSP America VP Business Development Bob Stanton and Toronto Airport Manager of F&B Programs Suzanne Merrell

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07/102017

The best of the best: FAB 2017 winners revealed as travel food & beverage industry celebrates excellence

News

INTERNATIONAL. The best and most innovative concepts in travel-related food & beverage were recognised on Thursday evening at the 2017 FAB Awards.

The awards were presented at a glittering gala event held during the sixth annual Airport Food and Beverage (FAB) Conference & Awards in Toronto this week, organised by The Moodie Davitt Report and The Foodie Report.

Absolutely FAB-ulous: The FAB 2017 winners gather on stage to celebrate their collective recognition of excellence

The gala evening was hosted by OTG and Toronto Pearson International Airport. A special e-Zine exploring the winning concepts – and reviewing the FAB conference – will be published in coming weeks.

The winners, regional winners and commendations are:

Airport Coffee or Non-Alcoholic Beverage Shop of the Year

Winner: HMSHost North America; Starbucks, Los Angeles International Airport

HMSHost North America President & CEO Steve Johnson receives the Airport Coffee, Non-Alcoholic Beverage Shop of the Year

Regional winner (Middle East & India): Emirates Leisure Retail; Costa Coffee, Dubai International Airport

Regional winner (ASPAC): Emirates Leisure Retail; Hudson Coffee, Sydney International Airport

Regional winner (Americas): HMSHost North America; Starbucks, Los Angeles International Airport

Regional winner (Europe): Lagardère Travel Retail; So! Coffee, Krakow Balice Airport

Highly commended: Argo Tea; Argo Tea, Chicago O’Hare International Terminal 2

Airport ‘Food to Go’ Offer of the Year

Winner: Pret A Manger; London Heathrow Airport

Pret A Manger Head of Partnership Food Sandy Collyer collects the Airport ‘Food to Go’ Offer of the Year award

Regional winner (Middle East & India): Emirates Leisure Retail; Giraffe Stop, Dubai International Airport

Regional winner (ASPAC): Sydney Airport; Joe & The Juice, Sydney Airport

Regional winner (Americas): OTG; Dynamic Concepts, Newark Airport

Regional winner (Europe): Pret A Manger; Pret A Manger, Heathrow Airport

Highly commended: Autogrill Group; Exki Takeaway, Brussels Airport

Airport Bar of the Year

Winner: Crews; Rock & Brews Bar & Grill, Los Angeles International Airport

Crews Managing Partner and COO Nick Buford captures the Airport Bar of the Year award

Regional winner (Middle East & India): Emirates Leisure Retail; The Draft House, Dubai International Airport

Regional winner (ASPAC): Emirates Leisure Retail; Heineken Bar, Sydney International Airport

Regional winner (Americas): Crews; Rock & Brews Bar & Grill, Los Angeles International Airport

Regional winner (Europe): TRG Concessions; Nicholas Culpeper, London Gatwick Airport

Highly commended: TRG Concessions; Nicholas Culpeper, London Gatwick Airport

Airport Wine Bar of the Year

Winner: Areas; Ferrari Spazio Bollicine, Milan Malpensa Airport

Areas Chief Executive Officer – United States Xavier Rabell collects the Airport Wine Bar of the Year award for Ferrari Spazio Bollicine, Milano Malpensa

Regional winner (Americas): SSP America; Le Grand Comptoir, George Bush Intercontinental Airport

Regional winner (Europe): Areas; Ferrari Spazio Bollicine, Milan Malpensa Airport

Highly commended: SSP America; Le Grand Comptoir, Houston George Bush Intercontinental Airport

Airport Casual Dining Restaurant of the Year

Winner: TRG Concessions; Wondertree, London Gatwick Airport

TRG Concessions Drink Trainer Dominic Hawksworth captures the Airport Casual Dining Restaurant of the Year award

Regional winner (ASPAC): Emirates Leisure Retail; The Bistro by Wolfgang Puck, Sydney International Airport

Regional winner (Americas): Dan Food Service Corporation; Gachi House of Sushi, BWI Thurgood Marshall Airport

Regional winner (Europe):  TRG Concessions; Wondertree, London Gatwick Airport

Highly commended: Dan Food Service Corporation; Gachi House of Sushi, BWI Thurgood Marshall Airport,

Airport Upscale Dining Restaurant of the Year

Winner: SSP America; Lift Bar and Grill, Vancouver International Airport

SSP America; Lift Bar and Grill, Vancouver International Airport wins the Airport Upscale Dining Offer of the Year; pictured is SSP America CEO Michael Svagdis

Regional winner (ASPAC): HMSHost International; Crystal Jade, Beijing Capital International Airport

Regional winner (Europe): SSP Denmark; Aamanns, Copenhagen Airport

Regional winner (Americas): SSP America; Lift Bar and Grill, Vancouver International Airport

Airport Food Hall of the Year

Winner: Michael J.F Wright Hospitality Group; Marqette, Dublin Airport

Congratulations to Michael J.F Wright Hospitality Group; Marqette, Dublin Airport, winner of the Airport Food Hall of the Year

Regional winner (ASPAC): OURHOME; Food Empire, Incheon International Airport

Regional winner (Americas): Tastes on the Fly; Napa Farms Market, San Francisco International Airport

Regional winner (Europe): Michael J.F Wright Hospitality Group; Marqette, Dublin Airport

Highly commended: OURHOME; Food Empire, Incheon International Airport

Tastes on the Fly; Napa Farms Market, San Francisco International Airport

New Food & Beverage Concept of the Year

Winner: Changi Airport Group; Hello Kitty Orchid Garden – A Kitty-fied Dining Experience, Singapore Changi Airport

Changi Airport Group VP Landside Concession Division James Fong collects the New Food & Beverage Concept of the Year award

Regional winner (Middle East & India): Emirates Leisure Retail; The Draft House, Dubai International Airport

Regional winner (ASPAC): Changi Airport Group; Hello Kitty Orchid Garden – A Kitty-fied Dining Experience, Singapore Changi Airport

Regional winner (Americas): HMSHost North America; Book & Bourbon, Louisville International Airport

Regional winner (Europe): CasualFood; Goodman & Filippo, Dusseldorf Airport

F&B Marketing & Promotions Campaign of the Year

Winner: OTG; Truffle Week, Newark Liberty International Airport

OTG CEO Rick Blatstein collects the F&B Marketing & Promotions Campaign of the Year award for Truffle Week at Newark Liberty Airport

Regional winner (Europe): Autogrill Group; Bistrot Digital Communication Strategy

Regional winner (ASPAC):  Changi Airport Group; Changi Loves Kids, Singapore Changi

Regional winner (Americas): OTG; Truffle Week; Newark Liberty International

Regional winner (Middle East & India): Travel Food Services; Indonesian Festival at GVK Lounge, Mumbai Chhatrapati Shivaji International T2

Customer Service Initiative of the Year

Winner: Incheon International Airport; CS 3.0, Incheon International Airport

The Customer Service Initiative of the Year award goes to Incheon International Airport for its CS 3.0 campaign

Regional winner (Europe): Areas; Areas Increase Customer Satisfaction program, multiple locations

Regional winner (Asia Pacific): CS 3.0; Incheon International Airport

Regional winner (Americas): MarketPlace Development; Merchant Development Program, Reagan National and Dulles International

Highly commended: Areas; Areas Increase Customer Satisfaction program, Multiple Locations

Individual Food & Beverage Offer of the Year in a Railway Station

Winner: SSP UK; Gino D’Acampo – My Restaurant, London Euston Station

SSP Group Director of Strategic Client Relationships Nick Inkster collects the Individual Food & Beverage Offer of the Year in a Railway Station award

Highly commended: Lagardère Travel Retail; L’Etoile du Nord, Paris Gare du Nord Station

Travel Food Services; Raildhaba – Visakhapatnam (Vizag) Railway Station

Airport Food & Beverage Offer Best Reflecting ‘Sense of Place’

Winner: Lagardère Travel Retail; La Plage & Pan Garni, Nice Côte d’Azur Airport

Lagardère Travel Retail; La Plage & Pan Garni, Nice Côte d’Azur Airport received the Airport Food & Beverage Offer Best Reflecting ‘Sense of Place’ award

Regional winner (Middle East & India): Travel Food Services; GVK Lounge (Domestic) by TFS Performa, Mumbai Airport

Regional winner (ASPAC): Emirates Leisure Retail; James Boag’s Upper Deck, Launceston Airport

Regional winner (Americas): HMSHost North America; Book & Bourbon, Louisville International Airport

Regional winner (Europe): Lagardère Travel Retail; La Plage & Pan Garni, Nice Côte d’Azur Airport

Highly commended: Copenhagen Airports; Copenhagen Airport

‘La spirito de vojaĝado’ – ‘The spirit of travel’

Winner: Autogrill; Creative Carbohydrates

Autogrill Global Director of Brand Development and Strategic Partnerships Frank Sickelsmith receives the ‘La spirito de vojaĝado’ – ‘The spirit of travel’ award

Highly commended: Tastes on the Fly; Mariskoj Aventuro

Sustained Commitment to Quality and Excellence

Winner: Caviar House & Prunier

Caviar House & Prunier Franchise & Development Director Emmanuel Collomb collects the Sustained Commitment to Quality and Excellence award

The FAB Dining Transformation Award (Airports)

Winner: OTG; Newark Liberty International Airport

The Great Transformation in F&B of the Year (Airport) award goes to OTG Newark Liberty International Airport

The FAB Dining Transformation Award (Railway stations)

Winner: Travel Food Services; Raildhaba – Visakhapatnam (Vizag) Railway Station

TFS Head of Business Development Darpan Mehta captures the FAB Dining Transformation Award (Railway stations)

#AiroftheDog Great Airport Cocktail Award

Gavin George (centre) won the #AiroftheDog Great Airport Cocktail award for his The Copper Dog Carry-On creation

 Winner: Gavin George; OTG Aprops; Toronto Pearson International

The FAB ‘Wow’ Factor 2017

 Winner: HMSHost International; Pier Zero, Helsinki Airport

HMSHost International CEO Walter Seib collects the FAB Wow Factor award

The FAB Award for Outstanding Individual Contribution to Airport Food & Beverage

Winner: Zenola Campbell Vice President Concessions Dallas Fort Worth International Airport

A special FAB Award for Outstanding Individual Contribution to Airport Food & Beverage was awarded to Dallas Fort/Worth VP Concessions Zenola Campbell

Airport Food & Beverage Offer of the Year

Winner: Changi Airport Group; A Foodie’s Gastronomic Experience, Singapore Changi Airport

The evening’s big winner: Airport Food & Beverage Offer of the Year went to Changi Airport Group; Singapore Changi

Regional winner (Middle East & India): Dubai Airports Company; Concourse D, Dubai International Airport

Regional winner (ASPAC): Changi Airport Group; A Foodie’s Gastronomic Experience, Singapore Changi Airport

Regional winner (Americas): Greater Toronto Airports Authority; Toronto Pearson International Airport

Regional winner (Europe): Copenhagen Airports; Copenhagen Airport

Highly commended: Copenhagen Airports

 

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07/102017

FAB 2017 kicks off with a showcase of culinary excellence in Toronto

News

CANADA. The sixth annual Airport Food & Beverage (FAB) Conference & Awards began on Wednesday night with a stunning Opening Cocktail hosted by Autogrill and HMSHost at The Hockey Hall of Fame in downtown Toronto. The Hall of Fame celebrates ice hockey’s greatest players, with memorabilia and icons from the sport’s illustrious history.

Guests were treated to a series of high-class dishes served by leading Canadian chefs (and partners of HMSHost North America) Lynn Crawford, Roger Mooking, Susur Lee and John Placko, who were on hand to greet delegates.

Cultural institution: The legendary Hockey Hall of Fame in Toronto hosted last night’s high-class Opening Cocktail

FAB 2017 is being hosted by Toronto Pearson International Airport, and the event has attracted a record 210 delegates, underlining just how important food & beverage has become to the airport community.

The conference begins today. Delegates can expect to hear from a variety of engaging and accomplished speakers – and will celebrate the industry’s finest during the FAB Awards, with the ceremony taking place at a glittering Gala Dinner tonight (22 June).

Toronto Pearson International hosted an in-depth and widely acclaimed airport tour on Wednesday, while other social highlights will include a trip to Toronto’s Distillery Historic District on Friday, for a reception which coincides with the launch of the TD Toronto Jazz Festival.

HMSHost North America President & CEO Steve Johnson, with The Moodie Davitt Report Founder & Chairman Martin Moodie alongside, welcomes guests to a memorable evening

Martin Moodie reminds delegates of the vital role that F&B plays in the life of an airport, and how FAB aims to champion excellence in the category (pictured too is the famous ice hockey trophy The Stanley Cup)

Images (above and below) of a stellar evening at one of Toronto’s most visited tourist attractions, home to FAB 2017 for one night

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07/102017

Celebrating airport food & beverage: Record 210 delegates gather in Toronto for FAB 2017

News

NORTH AMERICA/INTERNATIONAL. The sixth annual Airport Food & Beverage (FAB) Conference & Awards will kick off tonight at the traditional Opening Cocktail, this year hosted by Autogrill and HMSHost at The Hockey Hall of Fame in Toronto.

FAB 2017 is being hosted by Toronto Pearson International Airport, and the event has attracted a record 210 delegates, underlining just how important food & beverage has become to the airport community.

Over the next few days, delegates can expect to hear from a variety of engaging and accomplished speakers – and celebrate the industry’s finest during the FAB Awards, with the ceremony taking place at a glittering Gala Dinner tomorrow (22 June).

Social events, such as an airport tour taking place today (21 June) and a trip to Toronto’s Distillery Historic District for a reception which coincides with the launch of the TD Toronto Jazz Festival, will offer further excitement and networking opportunities.

The FAB Awards winners in 2016 pose for a group shot in Geneva

FAB 2017 will champion best practice, debate the major issues and try to identify how we can collectively grow the global business for all industry stakeholders.

The speaker line-up includes several of North America’s most celebrated chefs, including reality TV star, chef and restaurateur Paul Wahlberg and Toronto culinary legend Massimo Capra. Chef Lynn Crawford will also discuss her culinary vision and values, and the challenges and opportunities of the airport market.

This year’s Opening Cocktail, hosted by Autogrill and HMSHost, will be held at The Hockey Hall of Fame in Toronto

Travel restaurateurs OTG, SSP, Areas, Autogrill and HMSHost are Platinum Partners of this year’s FAB Conference. Lagardère Travel Retail is a Bronze Partner, and additional sponsors include Booster Juice, Mango Tree, Travel Food Services and The Restaurant Group.

If you couldn’t make it to Toronto, don’t worry. We’ll keep you up to date with all the happenings on Moodie Davitt Live, including the big announcements Thursday night of the FAB winners.

Click here to read a preview of FAB 2017 in the latest edition of The Foodie Report.

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