Michael Taylor is the Practice Lead for Travel Studies at J. D. Power and Associates, and is responsible for the Airport, Airline and Rental Car studies.
Michael began the airport practice at J. D. Power and Associates in 1998, since when he has managed many airport passenger studies at airports around the world including New York JFK, Newark Liberty International, LaGuardia, Dallas/Fort Worth International, Portland International, Los Angeles International, Denver International, Seattle–Tacoma International, Orlando International, Miami International, Indianapolis International, Narita International, Paris Charles de Gaulle, Paris Orly and many more.
Each year J. D. Power surveys over 35,000 passengers about their airport experience. A key differentiator among better-performing airports is the food, beverage and retail experience. J. D. Power tracks the food, beverage and retail performance at more than 60 airports and analyses passenger priorities around their choices and spending.