Dimitri Coll took up the position of Head, Airport Service Quality (ASQ) at ACI World in October 2015. His main responsibility is to manage the ACI ASQ programme, which guides airports towards improving their customer experience excellence across numerous touch-points of a passenger’s journey.
Dimitri holds a BBA (1998) and an MSc in Marketing (2000) from Hautes Etudes Commerciales (HEC) in Montréal, Quebec. With nearly 20 years of experience in marketing across a variety of industries, he is an expert in product management, customer experience and marketing research. In previous roles Dimitri was in charge of customer experience management and service design for Hydro-Quebec, as well as product management and new product design for National Bank Insurance and telecommunications company Videotron.
In addition to his work at ACI World, Dimitri teaches marketing research and market analysis at HEC Montréal.